📄️ Frequently Asked Questions
Frequently Asked Questions
📄️ What is the Authorization Code, How to Use It?
The authorization code is used for filtering purposes in business request and work order records, and for record-based change authorization in asset records.
📄️ Is it possible to add a column with the remaining quantity material under the Used Material inside a WO (Work Order)?
When selecting materials, the quantity is visible on the listing page for you to check. Adding this field directly to the 'Materials Used' tab wouldn't be advisable, as it may result in incorrect data when there are changes in inventory.
📄️ What is a Point of Care?
The point of care is the part where the maintenance is done on the asset and the part to be followed.
📄️ How Can Maintenance Staff See Only Work Orders That They Are Responsible For In The Work Order List?
In the user account of the maintenance staff, the option "Allow Only Him to See His Own Tasks" in the "User Parameters" tab must be checked.
📄️ How can a maintenance worker see only the Work Orders that are assigned to the maintenance team they are included in the Work Order List?
In the user account of the maintenance staff, the option "Only Allow Himself to See the Work of His Maintenance Team" on the "User Parameters" tab must be checked.
📄️ How to Remove a Work Step from the Maintenance Plan?
To extract work steps from the maintenance plans in the application;
📄️ I can't get notifications in the mobile app. What should I do?
If you do not receive notifications in the mobile application, there may be 4 different reasons in general:
📄️ Can I Define More Than One Entity at the Same Time?
With the bulk copy asset function under the "Additional Properties" heading on the entity home page, new entity records can be created sequentially from the selected entity record.
📄️ I can't see all document directories in the Doc window. Reason?
The directories shown in the document window can be restricted according to the filter in the field titled "Personal File Directory" given in the user account. If a user cannot see all document directories, the filter in the field titled "Personal File Directory" in that user's account should be checked.
📄️ Can I Select Multiple Records in the Filtering Fields?
To be able to select multiple records in the filter fields, simply hold down the "ctrl" key on the selection screen and click on the records you want to select.
📄️ What do the flags on the job request home page mean?
On the job request home page, there are three different flags that indicate the approval status of the relevant request;
📄️ How to run the filter for the selection of the responsible person and employee personnel according to the Job Type and Department in the work order?
In a work order; When choosing the responsible or working personnel, it may be requested to list the personnel list in the application interface according to the working competencies of the personnel and the regions where they can physically work.
📄️ What do the flags on the work order home page mean?
On the work order home page, there are three different flags that indicate the approval status of the relevant request.
📄️ Periodic Maintenance Work Order Has Not Occurred Although Maintenance Time Has Come. Reason?
The formation of a work order from the definition of periodic maintenance depends on the following conditions being met;
📄️ I Want Some Tabs to Appear in the Work Order and Some Not to Appear, Can I Do This?
The visibility of the tabs within the work order can be changed on the basis of the work order type. Simply select the option for the tab that you want to appear in the work order type record, or uncheck the option for the tab that you want to hide.
📄️ How Does Status Redirect to Work Order and Job Request?
Until a work order or work request is created and maintenance is completed, related records can receive many statuses. Each time the status changes, the application can send e-mail or sms to the predefined addresses. These settings are made within the status record.
📄️ What is Maintenance Approval on a Job Request? How do I commission it?
The maintenance confirmation phrase is used for the job request. Under normal circumstances, when a work request is created, a work order is created that includes the relevant request information. Maintenance personnel also see this created work order and perform the related maintenance.
📄️ Two emails are sent when a job request occurs, what is the reason for this?
The application sends emails when the status changes on the job request and work order. This is done when the "Send Email" option on the status is checked.
📄️ How to filter only maintenance personnel in the resource list on the work order and job request pages?
There may be cases where not all of the personnel (resource) cards installed in the bEAM application consist of maintenance personnel.
📄️ Can the New Job Request Add Page be Adjusted on a User Basis?
There are two different job request insertion pages;
📄️ Can the User Only See the Business Requests He / She Has Opened?
If the user is only required to see the job requests he has opened, the option "Only Allow Him to See the Jobs He Requests" in the "User Parameters" tab should be checked in the user account.
📄️ How to Deactivate a User Account?
If a user account defined in the application is not deleted, but only deactivated, that is, if it is desired to prevent it from logging in; it must be registered in the respective user account by making the "Registration in Use" option inactive (unchecked).
📄️ Why is SMS or E-Mail Not Sent in the Password Reminder Feature Even though the User Has an E-Mail and Phone Number on It?
In order for the application to send E-Mail, the e-mail sending service of the application must be installed and running on the server. Otherwise, the app won't be able to send email.
📄️ How to grant the user access to only a single file upload directory?
For users, the process of determining the access to documents or document upload directory is determined in the field titled "Personal File Directory" on the "Default Filters" tab within the user account.
📄️ How to Learn License Information?
To learn how many user licenses and module licenses you have through the Beam system;
📄️ In the filter section of the listing screens, some fields store their values after the page changes, while others do not. Reason?
Under normal circumstances, the application stores the values entered in the filter tabs until the Explorer window is closed and restores them when the corresponding page is opened again.
📄️ Can I Ensure That A Periodic Maintenance Order Occurs Ahead of Time?
Work orders consisting of periodic maintenance definitions are normally formed when maintenance times come. However, in some cases, such as when planning is desired, it may be desirable to create these work orders in advance.
📄️ I Don't Want to Create a Work Order for a Periodic Maintenance Definition, What Can I Do?
If you select the "Create Work Order" option on the relevant periodic maintenance definition, the application will not create a periodic maintenance work order even if the time comes.
📄️ What are the Meanings of the Colors on the Periodic Maintenance Description Page?
The font colors of the records in the list on the periodic maintenance definition page may change for warning purposes.
📄️ How is the bulk transfer of periodic maintenance done?
We do not have a feature that allows the transfer of periodic maintenance from the interface. If desired, you can open a notification to the support team and transfer to your system via the excel template to be shared.
📄️ Does Periodic Maintenance Work Orders Occur Automatically?
A service must be running on the server to create periodic maintenance work orders that are due. If this service is running, periodic maintenance work orders are generated automatically, otherwise the user must do this work manually on the periodic maintenance work order creation page
📄️ In Hourly Periodic Maintenance, New Work Orders Are Not Formed Because The Work Order Is Not Closed On Time. What Can I Do?
In hourly maintenance where the work order cannot be closed on time, maintenance will be disrupted because no new work order will be created.
📄️ How can I follow the hourly periodic maintenance in practice?
To follow the hourly periodic maintenance in practice like other time-dependent periodic maintenances;
📄️ WHAT IS A VIRTUAL WAREHOUSE?
Can be used in any integration situation. For example, material management works in an integrated way with SAP.
📄️ Email is not being sent even though the status is marked "Send Email" on it. Reason?
In case of status changes, the application can send e-mails. The process of sending e-mails is subject to the fulfillment of the following conditions;
📄️ SMS is not being sent even though "Send SMS" is Marked on Status. Reason?
In case of status changes, the application can send sms. The process of sending sms depends on the fulfillment of the following conditions;
📄️ HOW CAN MY REQUEST USER SEE THE WORK ORDER OF THE REQUEST HE OPENED?
Request users can only see the job request page. It also tracks the work orders of the requests they open from the Additional Features tab.
📄️ How to Create a Batch Work Order?
- Definition: If we want to open work orders with the same content in multiple entities, we can make them consist of this interface in bulk without having to open them all one by one.
📄️ Can I Bulk Deregister?
The application supports bulk registration process, for bulk unregistration process;
📄️ How to change app logo files?
App logo files can be changed by following the steps below.
📄️ I get a warning message when I try to delete a code defined in the application. Reason?
When a code defined in the application is used in a different function, the application prevents the deletion of this code.
📄️ I Want A Record Defined In The Application To Be Used Anymore. How can I do this?
On the pages where the detail information of each record is shown, there is a "Record in Use" option in the upper right corner.
📄️ What happens if I change any code defined in the application?
The codes registered in the application can be changed at any time, the application assigns a unique number in the background for the defined codes and provides the connection with this number where this code is used. For this reason, the application allows the codes to be changed.
📄️ How to Select an Entity from the Entity Tree?
You can select from the entity tree on any screen where you need to make an asset selection.
📄️ How to Authorize Record-Based Changes in Asset Records?
The "Authorization Code" logic in the user account must be activated. Detailed information is described in the authorization code section.
📄️ I have entered legal tracking information on the asset. I said add it to the warning list. But in any way the program does not give warnings. Reason?
In order for the warning system to work, the work flow component must be installed on the server and the settings related to the warning system must be made. You should contact your data processing unit to work on the subject.
📄️ Proxy Transaction
How to give power of attorney
📄️ Although I am in the Admin User Group, I cannot see the newly added reports and functions. Reason?
When a new report or function is added to the application, the default authorization value of this added feature is passive.