Frequently Asked Questions

<details> <summary> Does the application work by installing on the computer or without installation via the web browser?</summary> <p> The application is web-based and works in all known web browsers. There is no need to install any additional programs on your computer. </p> </details> <details> Is the <summary> server where the application is installed hosted on the servers in our own system or on the servers in the cloud?</summary> <p> The application can be installed on–prem (on your corporate servers) or on a cloud server (private cloud) to be provided by you. In the near future, it will also be able to be installed in its own cloud environment provided by Bimser. </p> </details> <details> <summary> What kind of benefits does the Beam application provide to our company?</summary> <p> Beam Enterprise Asset Management system enables all inventory and maintenance processes related to your assets to be managed on a single platform, the information collected from your assets is structured in a measurable, reportable way and you get the performance of the first day. </p> </details> <details> <summary>Which business units does Beam benefit from? </summary> <p> <ul> <li>``````<strong>Senior Management:</strong> Have visibility and control across the organization through common systems that enable better business decisions.</li> <li>``````<strong>Purchasing Department:</strong> Price comparisons, discounting, standardization, and order tracking can see costs and orders across the business. </li> <li>``````<strong>Contracts Department:</strong> Can see contracts related to assets; negotiate vendor terms and conditions and monitor supplier performance.</li> <li>``````<strong>Finance Department:</strong> Can see the entire inventory and analyze the return on assets for financial reporting.</li> <li>``````<strong>Audit Department:</strong> Can see asset details to ensure regulatory compliance and reduce risk.</li> <li>``````<strong>Operations Units:</strong> Can see asset conditions in sufficient detail to improve asset utilization and performance.</li> <li>``````<strong>IT Department:</strong> Can see how inventory and resources can be managed end-to-end across the business.</li> <li>``````<strong>Engineering Units:</strong> You can see the status of the assets and make more accurate repairs with the decisions to be made.</li> <li>``````<strong>Planning Department:</strong> Can see the availability of the workforce and use the necessary tools to schedule it.</li> <li>``````<strong>Maintenance Department:</strong> Can create effective maintenance plans with the data infrastructure used to increase the asset utilization capacity.</li> <li>``````<strong>Field Technicians:</strong> They can see the jobs assigned to them and scan a QR Code to access critical information on an asset from a mobile device.</li> </ul> </p> </details> <details> <summary>Do we have licenses? Or is it a timed purchase?</summary> <p> You have two different licensing options as perpetual and term-based. In perpetual licensing, you can use the license without any time limit by paying the licensing fee at once. The warranty period for this type of licensing is 1 year. After 1 year, our customers can continue to receive support by making a Maintenance and Version Update Agreement if they wish. In the case of Term Licensing, our customers pay the license fee for as long as they continue to use the solution. At the end of the commitment period, he can stop using the solution at any time. </p> </details> <details> <summary>In the system, users are defined in which type and authorization.</summary> <p> There are 3 types of users in BEAM. These are divided into Admin, Type 1 and Type 2. Below are descriptions by user types. <ul> <li>``````<strong>Admin User:</strong> The most authoritative user on the system. Admin user user authorizations, menu adjustments and system adjustments are made. By default, 1 (One) admin user is defined in the system.</li> <li>``````<strong>Technical User:</strong> A user who creates work orders, work requests, work orders such as periodic maintenance and can perform operations related to the asset. </li> <li>``````<strong>Request User: </strong>Can change status on work orders or advance jobs in request user flow approval.</li> </ul> </p> </details> <details> <summary> Can we run Beam Enterprise Asset Management software integrated by receiving and sending data from different systems?</summary> <p> Beam Enterprise Asset Management software can be integrated with known ERP, IoT, Scada etc. systems. What is important here is to provide the webservice structure that will be used for data exchange between the relevant application and Beam. For detailed information Integrations </p> </details>

<details> <summary> What happens in the request after my request user opens the request, where can I track the work order?</summary> <p> On the job requests page, the relevant job request is selected, additional properties are printed. In the additional properties, the related work order tab opens. Clicking the Related work order tab redirects you to the work order of the related work request. </p> </details> <details> <summary> It is desirable to follow the first response time to the failure. In other words, when the authorized person is assigned to the work order, it is desired to follow how long the responsible person has intervened in the work order.' </summary> <p> In our scenario, the work order/work request was opened in step 1. In step 2, the responsible person was assigned. In step 3, the responsible person began to intervene (do maintenance). In the meantime, we can follow the elapsed time from the status history field.
</p> </details> <details> <summary> How do I force staff to add the root cause of the failure on the work order? </summary> <p>
In the company parameters, the parameter given below must be active common parameters "BC200-check the necessity of cause analysis" can be provided in three ways to query the cause analysis.

Let a fault be repeated in each asset at a maximum limit of x, regardless of any entity. If it is desired to question the cause analysis when it exceeds X;

Option 1-)Maintenance management> Definitions> Causes of failure> Related Fault is entered into. The "110V DC Supply" failure is defined to repeat 3 times in each asset, and when it is 4, to question the root cause analysis. If the cause of this failure is experienced for the 3rd time in each asset regardless of the asset, the 4th time experienced in the same asset. It does not allow the fault to close, receives the following warning and questions the cause analysis.

2.Option) When the cause of failure exceeds the limit of 2 times, why is it not desirable to query the analysis in each asset, I only have a special entity when it exceeds the limit I entered, why I want to query the analysis, I need to proceed with this option. If I say "this failure should be experienced a maximum of 2 times in this asset, if it is experienced 3 times, why should the analysis be questioned" without giving a date criterion, I need to proceed with this option. In the "failure cause repetition limits" tab in the asset card, the maximum failure limit related to the asset is matched.

Option 3) If I want the failure cause I have chosen to be encountered for the asset I have selected at most x times in x days, I should proceed with this option.

Within 15 days, I must encounter the "battery broken" failure no more than 4 times in the same asset. If I want to find the root cause when I encounter it for the 5th time, go to Asset management>Assets>Related on-entity> Failure reason repetition limits tab </p> </details> <details> <summary> How can I distinguish between work orders that are opened urgently on the work order page? </summary> <p> From > Common Definitions > Colorings tab of the System;

1-We choose which page we want to color on from the Coloring Page field.

2-We choose the color we want from the "Ground Color" section from the general information area.

3-From the Other information field 1. The "Status Definition" field is marked with "Status Definition", the operator field is marked with "Contains", the Value Field (the definition of our status) is marked with "Maintenance Started" to tell us which situation we want to color.

We enter the Work Order Page and the maintenance status is marked "I have started" from the additional features, the status of my work order becomes "maintenance started", the work order will appear in the color we want. In other words, the work orders that the personnel say I have started the work order in the field are colored from the relevant work order on my page. </p> </details> <details> <summary> What is the difference between a resource busy calendar and a work order calendar? </summary> <p> The resource busyness calendar allows us to view the work that employees have worked on in the past. The work order calendar provides the ability to manage work orders on the calendar and schedule the appropriate hours. </p> </details> <details> <summary> What is the difference between a demand user and a regular user? </summary> <p> While demand users can only open requisitions (Business requisition, Material request, Purchase requisition), normal users can make changes in accordance with their authorization, open and close work orders and be active in approval processes. </p> </details> <details> <summary> What is the difference between the add button in the job requests module and the breakdown/job request button? </summary> <p> The breakdown job/request button allows you to open a work order briefly. Only the information that must be filled in as mandatory is filled. A detailed job request is created with the Add button. </p> </details> <details> <summary> When a staff member takes a leave of absence or for any other reason, can he delegate duties to a friend of similar competence within the application? </summary> <p> You can manage all these processes from proxy giving processes within the application </p> </details> <details> <summary> Can it read QR code or barcode with Camera in mobile application? </summary> <p> With the native mobile application, you can read both barcodes or QR codes. </p> </details> <details> <summary> Is there a messaging feature in the application? </summary> <p> Yes there is, the message feature can be used as long as it is related to a topic. After the notification message in the statuses is gone, users can make a speech by adding a recipient from that message. </p> </details> <details> <summary> We regularly carry out warehouse counting and the safe levels of some of our materials are defined in the system. In the counts, we see that the materials fall below their safe quantities and we carry out the purchases. Can we manage this in BEAM as well? </summary> <p> There are minimum, maximum, safe stock, minus stock controls in the material card. There are reports within the framework of these definitions. You can follow up the stock regularly. </p> </details> <details> <summary> There is a barcode study that we have done before for our materials. Can we use this in practice? </summary> <p> Beam supports barcode work in the mobile app for materials and assets. You can also use the barcodes you have already designed in the application. </p> </details>